Privacy Policy | Raptor 77 Casino

Information we may collect

When you visit or use Raptor 77 Casino, information may be collected to provide the website and gambling services, maintain account security and meet applicable legal and operational requirements. The information collected depends on how you interact with the website and which services you use. You should provide information that is accurate, complete and kept up to date.

Account and contact details

We may handle details used to create and manage an account, such as your name, date of birth, residential information, country of residence, username, contact details and account preferences. We may also record information about your communications with customer support, including questions, requests, complaints and other messages.

Verification and security information

To verify identity, age, eligibility and account ownership, we may request documents or information such as identity documents, proof of address, verification photographs or other supporting material. We may also handle information connected with responsible gambling checks, account security, fraud prevention and the investigation of unusual or suspicious activity.

Payments and transactions

We may record deposits, withdrawals, bets, gaming activity, account balances, payment status and related transaction information. Payment services may collect or process payment details directly. We may receive information needed to confirm a transaction without necessarily receiving or storing every payment detail used by the payment provider.

Device, technical and usage data

When you access the website, technical information may be collected, including an IP address, browser type, device type, operating system, language settings, pages visited, access times, referring pages and general interaction information. We may also handle cookie identifiers and similar technologies that help the website operate, remember preferences and understand how the website is used.

How we use information

Personal information is used only for appropriate business, service, security and legal purposes. The information we handle may be used to provide and administer your account, process gaming activity and transactions, respond to support requests and improve the website.

Create, verify, maintain and close player accounts.
Confirm identity, age, account ownership and eligibility to use the services.
Process deposits, withdrawals, gaming activity and other account transactions.
Provide customer support, investigate questions and manage complaints.
Detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other security risks.
Protect the website, systems, players and service providers from unauthorised access or harmful activity.
Apply responsible gambling and player protection processes where relevant.
Understand website performance and improve features, content, navigation and services.
Send service communications, account notices, security alerts and other messages needed to operate the account.
Send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
Meet legal, regulatory, accounting, auditing and record-keeping obligations.

Information may be combined from different interactions with the website where this is reasonably required for account management, security, verification, support or compliance. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing communications

Where marketing communications are sent, you can choose to stop receiving them by using an unsubscribe option in the message or by contacting us. Stopping marketing messages will not usually stop important service communications, such as account, transaction, security or legal notices.

Sharing, storage and retention

Information may be shared with service providers and professional partners who help operate the website and services. These parties may support payment processing, identity and document verification, fraud prevention, technology, hosting, security, customer support, communications, analytics, auditing or legal and compliance activities. They should receive only information that is reasonably needed for the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect players or the website, investigate suspected unlawful or harmful activity, respond to a valid legal request, enforce applicable terms, or protect rights and property. Information may be shared as part of a business change or service transfer, subject to appropriate safeguards.

Some service providers or recipients may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to support appropriate privacy safeguards. The location and role of a recipient may depend on the service involved.

Security

Reasonable technical, organisational and administrative measures are used to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No website, online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you suspect unauthorised access or unusual account activity.

Retention

Personal information is kept for as long as reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Raptor 77 Casino may use cookies to support essential website functions, remember preferences, maintain sessions, improve security, understand website usage and support relevant communications. Some cookies may be provided by service providers working on website performance, analytics, security or other functions.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. If essential cookies are disabled, some account or website functions may not work correctly. Browser controls do not always remove all similar technologies, and your choices may need to be repeated on different devices or browsers.

Accessing and controlling your information

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information held about you and how it is being used. You may also request correction of information that is inaccurate, incomplete or out of date. In some circumstances, you may ask for deletion of your data or request that its use is restricted. Deletion may not be possible where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons.

You may withdraw consent to marketing communications at any time. You can use the unsubscribe option included in a marketing message or contact us directly. Withdrawing consent does not affect processing that is based on another lawful reason, and it does not normally stop essential service messages.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@raptor-77-casino.win. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable verification before responding, to help protect your information from unauthorised requests.

We aim to handle privacy requests fairly and within a reasonable timeframe. The outcome may depend on the type of request, the information involved, verification requirements and any legal or security obligations that apply. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or applicable requirements. The updated version will be made available on the website. You should review this page periodically so you remain informed about how personal information may be handled.